Error Pager Notification

Since its inception, VLM has included an Error Pager feature in it's broadcast automation software. This feature was included in all installations early on as most of our installs were un-manned or in “lights out” locations with no operators present. Most of today’s installations are in facilities that include staff personnel but they all have multiple duties and responsibilities so they are usually not sitting in front of the console.

Error Notification is configurable to notify multiple technicians, engineers or operators in succession. As an example, if the primary technician does not respond to an error within 15 minutes the system will page the next technician. If he or she fails to respond the next person in line will get a page. Notifications include an email to the technician’s mobile phone and email address with a copy of the “error log file” so the technician has a feel for the problem before accessing the system.