New quality rules have been approved. Here’s an excerpt from the TVTechnology article:
The Federal Communications Commission unanimously has set new, improved rules for TV closed-captioning. The action resolves long-time concerns from deaf and hard of hearing communities to improve caption quality. The new rules apply to all television programming with captions.
The order adopts quality standards for accuracy, timing, program completeness, and placement of closed captions, including the requirement that captions be: Accurate: Captions must match the spoken words in the dialogue and convey background noises and other sounds to the fullest extent possible. Synchronous: Captions must coincide with their corresponding spoken words and sounds to the greatest extent possible and must be displayed on the screen at a speed that can be read by viewers. Complete: Captions must run from the beginning to the end of the program to the fullest extent possible. Properly placed: Captions should not block other important visual content on the screen, overlap one another, run off the edge of the video screen, or be blocked by other information.
Came across this quote in an article posted on mHealth News… “Patient education is a monster, monster problem,” said Matt Berry, Orca Health’s founder and CEO.
According to company statistics, more than half of all visits to a doctor’s office don’t result in optimal care because the patient doesn’t understand what the doctor is saying. This problem, called “low health literacy,” costs the nation as much as $238 billion a year, with $73 billion attributed to hospital stays caused by a patient not understanding or adhering to a doctor’s instructions.
Clearly low literacy is a problem but it’s easier to solve than implied, according to Fran London MS, RN. Low literacy is a problem of capacity where the patient is truly incapable of understanding. This means the information should be presented in a totally different way in order to match the understanding of the patient. The real problem, nonadherence, is more about low information and poor communication between the healthcare professional and the patient. Regular folks don’t understand medical jargon and terms and most won’t ask questions to seek out understanding. To solve this problem the healthcare professionals need to be more understanding and attuned to the patient.
The point of health care is to improve health outcomes. To help people get better. So, what has the greatest impact on long-term health care? The short doctor visit or something else? According to Fran, the key to improving health care outcomes is convincing the patient to change behaviors. That’s the only way to get a long-term fix for the problem, whether it’s taking a new medication, changing diet or exercise or something else. It’s important that patient education be used to make sure the patient understands what to do and why it’s important.
After saving lives, self-care behaviors have the greatest impact on long term health outcomes. Patient education is making sure the patient understands what they need to do to take care of themselves.
What has the greatest impact on self-care? The information and coaching provided by the nurses and patient educators. And this point is driven home by this statement from No Time to Teach, “The time you spend teaching costs less than the complications, medications, hospitalizations and surgeries you can prevent.” Clearly, this elevates the importance of patient education to a much higher level. What do you think?
One of the solutions to the low information patient is to use video on demand as a way to deliver important education information to patients. This frees the nurse up for other things while the patient takes in the information then the nurse can use teach back and assessment to help the patient better understand and internalize the information to get them ready for discharge.
A recent study shows that only 7.2% of nurses’ time is spent with the patient during a 10 hour shift. Too much of nurses’ time is spent in activities other than actual patient care. Not enough time is being spent at the patient’s beside, assessing, teaching and caring. With increased regulations, reduced reimbursements and new checklists […]
The Patient Educators Update is brought to you by MMDS, the Video on Demand Patient Education Solution for hospitals. Please watch as Fran London MS, RN and author of No Time to Teach guides us on this important topic. Patient education must be a two-way conversation that involves the patient. The Patient Educator must listen […]
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