Reducing readmissions is a key goal that impacts every hospital’s bottom line. Patient education can play a key role in reducing readmissions by helping patients better understand how to take care of themselves and to avoid behaviors that can cause them to come back.
With nurses being stretched thin dealing with new regulations and demands, video on demand provides them with an effective tool to help their patients. Here are the Top 5 Reasons to use Video on Demand to Reduce Readmissions:
Video on Demand is available 24/7 to in-room TV’s, computers, mobile devices and for streaming to patient homes after discharge.
Video helps overcome education, language and learning barriers because video can break down complex topics into simple animations and explanations specifically geared toward the patient.
Video on Demand helps nurses increase patient engagement by providing patients with a focus that leads to better conversations.
The Video on Demand system can automatically document and record all video education interactions in patient records to support each patient’s education plan and individual needs.
Video on Demand is consistent and never leaves out information so patients and family can watch titles again to catch things they may have missed the first time.
Video for classwork and homework ranked #3 and the survey notes that video usage continues to increase. Taking advantage of this trend helps your teachers, students and community as technology becomes less of a “thing” and part of learning.
Video has many more options today versus the old days:
Individualize teaching with segments rather than full length programs.
Record presentations to explain home work.
Flip the Classroom presentations for the next class period.
Introduction to a new topic or project, just to name a few.
A centralized video solution makes it easy to:
Control access by grade level or copyright and maintain curriculum standards
Reduce downloads from third party sources that might risk the network
Search by grade level, title, keyword or state standards to find the right video
Upload videos including teacher and student created videos
Connect any video to a simple survey or test for student response
Patient Educators are frustrated because there is significant pressure to do more and many patients don’t seem to care or want to know what to do to get better or improve. When you’re trying to teach someone and you find yourself getting frustrated because:
They don’t seem interested
They don’t seem to care
They don’t see the point
They don’t see how it affects them
They just want a pill or procedure to fix it
They’re just not getting it
Fran says frustration is a red flag as well as an indication that what you are doing isn’t working and means it’s time to stop and change your approach.
What are the key strategies nurses can use to overcome this problem?
Stop and step back.
Revisit your assessment/do it again. Listen carefully. What have you missed?
Do you know what motivates the patient or what their goals are?
Have you investigate their life experiences?
Do you know what they believe and what they don’t believe?
Are they physically able to perform necessary skills for their recuperation?
Is the patient exhibiting signs of discomfort, resistance, tension, misunderstanding or confusion?
Are you asking questions and really listening?
Have you really discovered the source of the problem?
The end goal is to find something the patient cares about and use that information to modify how you are educating the patient to improve engagement and results.
Too often we think of patient education as providing a handout and going over a list at discharge before sending the patient home. This is like giving every obese person the same diet advice: “eat less and move more”. It’s not likely to work because this advice does not address the patient’s individual circumstances or […]
Introduction This is Episode 51. We are joined by Fran London MS, RN. Fran is the Patient Education Specialist at Phoenix Children’s Hospital in Phoenix, AZ. She is the author of the No Time to Teach: The Essence of Patient and Family Education for Health Care Providers voted 2010 Book of the Year by the National Journal of Nursing and available […]
In celebration of our 50th episode of the Patient Educators Update we discuss 5 ideas to help you improve patient education and reduce readmissions. Introduction This is Episode 50. We are joined by Fran London MS, RN. Fran is the Patient Education Specialist at Phoenix Children’s Hospital in Phoenix, AZ. She is the author of the No Time to […]
Reported by Deborah D. McAdams in TVTechnology New quality rules have been approved. Here’s an excerpt from the TVTechnology article: The Federal Communications Commission unanimously has set new, improved rules for TV closed-captioning. The action resolves long-time concerns from deaf and hard of hearing communities to improve caption quality. The new rules apply to all […]
Came across this quote in an article posted on mHealth News… “Patient education is a monster, monster problem,” said Matt Berry, Orca Health’s founder and CEO. According to company statistics, more than half of all visits to a doctor’s office don’t result in optimal care because the patient doesn’t understand what the doctor is saying. […]
A recent study shows that only 7.2% of nurses’ time is spent with the patient during a 10 hour shift. Too much of nurses’ time is spent in activities other than actual patient care. Not enough time is being spent at the patient’s beside, assessing, teaching and caring. With increased regulations, reduced reimbursements and new checklists […]
The Patient Educators Update is brought to you by MMDS, the Video on Demand Patient Education Solution for hospitals. Please watch as Fran London MS, RN and author of No Time to Teach guides us on this important topic. Patient education must be a two-way conversation that involves the patient. The Patient Educator must listen […]